8/31/2023 0 Comments Bump box speaker flare 8April 19th I contacted customer service for updates and asked if there were any issues with my order since it has passed the 10-day ****. The website states it will take 2-5 days to ship/receive and 10 days in unusual circumstances, I had received no updates on my order and contacted customer service on April 14th and was told this order should ship soon and to allow *************************** the ability to contact the warehouse and get back to me with updates, I received no updates. There were no issues during check out with my military address and received no emails or calls informing me there was any issues with my order (#******). On April 9th I ordered the Bumpboxx Uprock V1s with accessories which included a promotion of a free Flare 6 (total:$1,370.74) from the companys website. We have no problem taking care of this customer as long as they can provide proof of purchase as we require all our customers to do because our warranty provides coverage for one year. So, I will *** the dog sh** out of yall if you dont comply with the warranty", my agent followed up informing the complainant that we needed him to make sure the unit was purchased from our direct website, as we have a different protocol for third-party purchases.Īs we were off for the holiday, we were able to provide him a follow-up until today at 8:52 AM, however, we receive your notice in the mail informing us of the measures the complainant took, although they never provide us with a response. The complainant stated that the unit was purchased by his girlfriend, to which the agent informed him that we would need the email or order number to pull the order that was associated with the unit, if we cannot locate this then the unit would be treated as an out-of-warranty unit, which is basically paid repair.Īt that point, the customer followed up the next day at 11:04 AM with the email for the girlfriend (which did did not come up in our system) and stated and I quote, "Nope have a warranty in the box it came in. The agent informed him that we would be happy to provide him assistance and asked him to provide proof of purchase so we could verify that his unit was still covered under warranty. My agent ** received an email correspondence from the complainant, ***************************** stating that he was having an is*** with his Ultra unit and elaborated that it would not hold a charge or power on.
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